Kiip Terminology
Key terms used in Kiip
Roles
- Staff — Individuals who work at an organization and use Kiip with their clients. Staff members can include Navigators, Case Managers, Social Workers, and other roles.
- Program Admin — Staff members with the ability to manage the organization’s settings on Kiip and add new team members.
- Clients — Individuals who receive support from organizations using Kiip.
- Assistant — A trusted friend or family member that an individual can add to their account to assist on their behalf.
Product
- Room — A shared collaborative workspace between an organization and client.
- Referral — When an organization sends or receives a client from another organization through Kiip.
- Inbound Clients — New clients to your organization who may be waiting to receive services or have a staff member assigned to help them.
- Outbound Clients — Clients who have been referred outside of your organization and may already be receiving services or are waiting to receive them.
- Notes — A private log of information attached to each room.
